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Tan
24/07/2019 16:35:35
Re: Problematic Staff

Hello Mr Siew and all

since this is a forum i wud like to discuss and hopefully share on the flwg experience..

my office has a staff who is sickly. she is a chronic diabetic but refuse to do anything about it. she smokes and has many symptoms incl floaters in her eyes, dizziness, swollen body parts, etc. she is constantly on MC and EL. by June itself she has exhausted her MC & AL and is on frequent unpaid leave. on days that she is in the office, she will spend time walking about going to pantry, going for smoking breaks, sits at her place day dreaming, on the mobile with personal conversations or disturbing other colleagues with imaginary problem and creating arguments. her work needless to say is bad, making mistakes over mistakes despite corrections having given to her.
the mgtmt has spoken to her with stern warning of disciplinary action but she insists she is good and is fit to work. she also frequently asks for time off to either come in late or go off early on the pretext of blood test, going to clinic, pick up medicine, etc.she also has this idea that as long as she is on unpaid leave the office should not question her as the company is not paying her. this is despite the mgtmt having explained to her that salary issue aside, she is disrupting the operation of her department bcoz work needs to be done.
of late she upped her ante by reporting to office in casual wear claiming she cannot fit into her working clothes anymore. she also reports to work with DARK sunglasses claiming the lights hurt her eyes. few days ago she started coming to work with DARK sunglasses AND walking stick. she limps around whole day and basically making drama in the office.
the mgtmt has tried asking her to take time off (like 1 or 2 months) to get her health back in order however she retaliated by producing a letter from the doctor certifying that she is fit to work (she is also good in getting people to write legal letters).
she constantly put all her behaviour down to her health which is a sensitive issue.
has anyone experience this before?
Mr Siew, in your many years of experience, what can the mgtmt do as this staff is very obviously taking advantage of the system.
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KL Siew
klsiew.my@gmail.com
25/07/2019 17:30:18
Why not pay a personal visit to the Labour Department and discuss the issues with the officer there see whether he can enlighten somewhat.
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Tan
26/07/2019 10:41:31
Yes, will most probably have to do that. bcoz she is very blatantly ignoring, disrespecting and challenging the office system. she is late for work at least once every week and each time it's traffic jam. today last minute she applied leave with the reason of going to church. she doesn't seem to care.
besides looking for suggestions, juz sharing here to see if any other offices has similar cases.
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KL Siew
28/07/2019 15:59:59
Actually, how long has she been working with the company?
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Tan
29/07/2019 12:53:58
8 years.
the background is....her previous boss was very lenient to her bcoz of some work related matters which often requires her to work weekends, after office hours and being a "chauffeur" for him. as such she basically do whatever she wants whenever she pleases but the boss also had lots of problem with her.
anyway that boss left the company and despite telling her things have changed, she doesn't seem to accept the reality. we strongly suspect she needs psychological help. 1 example, she was suppose to rush off a presentation slide for the previous boss. but she was busy sending raya wishes to colleagues. when the boss found out and reprimanded her, her reply was "ok la!! next time i use my personal email!!" such is her mentality and grasp of things. sometimes talking to her is impossible as she will be in her own world with her own rules and rationale. she is defiant, blames everyone else for everything and act as if everything she does is a favour for the company. she thinks taking no pay leave is ok bcoz the company doesn't pay her so no lost to the company so "what's the problem?".
sometimes she wears tee shirt and jeans on weekday, off-shoulder dresses, bright blue tights match with orange dress with a scarf drape ACROSS her body, sock and slippers match with dresses and lots of weird dressing (yes, we have spoken to her but.....)
dunno if warning letter can be given on dressing. but such thing would need photographic evidence and it would be horrible (comical) to need to snap her photo every time.
that's why i share here and see if anyone else has such a colleague before.
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KL Siew
29/07/2019 13:40:17
Have you ever discussed her problems with the present boss and what did he say about that?
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Tan
29/07/2019 14:14:45
the present boss, our MD, our Executive Dir and myself all at wits end with her.
she disrespect her current boss by telling him "u dun even hv a paper clip. pathetic!!" when he passes her documents. when he asks her to do work, she will sometimes grumble and mumble to herself. she makes mistakes after mistakes which we are compiling in hope of issuing her a show cause letter.
last friday morning she simply put in a leave form for the same afternoon with a 1-word reason "church". despite the director asking her to complete a task, she left few minutes before 1pm. we are including this in the show cause letter.
i wish i could show you her attendance record. she rarely stays in the office for more than 1 hour. every 30 to 45 minutes she walks out of the office. 3 or 4 minutes (sometimes longer but never exceeds 20 min) later she walks back in. in total she does achieves 6 - 7 hours daily which makes it hard for the mgtmt to fault her.
she doesn't get angry when reprimanded. she will just calmly give excuses excuses excuses. at 1 time she claims the office lights hurt her eyes and she attended the meeting with the MD, her boss and myself with dark sunglasses. after a while she just puts down her head while the MD was talking. we thought she had fallen asleep. when the MD called her name, she puts up her head and apologize for everything that the MD alleged.
any ideas on how to handle such a staff???
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KL Siew
29/07/2019 16:02:04
Since you have given her all reprimand and warnings, have you even though giving her the sack? Anyway, go to the Labour Department and have a talk with the officer see whether he can give you some suggestions.
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Tan
29/07/2019 16:28:58
Yes, we wanna give her the sack but we wanna do it the proper way. the company don't want any labour cases.
Btw, just a while ago she was caught amending an invoice AFTER the boss has signed. when the boss was reprimanding her, she kept pushing a new invoice to his face. we don't even know if she understands what she has done, the consequences, etc...
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KL Siew
29/07/2019 16:56:29
With all what she has done, why not conduct a domestic inquiry and make a final decision what should be done. Refer to Section 14 of the Employment Act for some guidance.

Or, terminate her service by paying termination benefits based of the Employment(Termination and Layoff benefits)Regulation.
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Tan
31/07/2019 10:08:55
thank you so much Mr Siew for your suggestion. will discuss with my bosses.
this morning she absent again. merely texted her boss to say she's going to the doctor.
she. just. doesn't. care.
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KL Siew
01/08/2019 18:41:44
By the way, how long has she been working in the company and what post she is holding?
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Tan
02/08/2019 12:58:35
she has worked for 8 years holding the position of secretary.
btw, she called in MC on 31st Jul for 3 days
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KL Siew
02/08/2019 13:41:36
OK, let your big bosses decide what to do then.
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