A vehicle breakdown and engine damage on the following day after service at a service center A. this vehicle service by mechanic B. According to our technical person, this incident happen due to the mechanic careless process but the mechanic refuse to admit. this incident has cause our company lost Rm 6000 ++ and affect the customers trust on our servicing skill at our service center (image).
Here i would like to ask whether Service center A can terminate this employee?
Domestic inquiry has been done besides company already give him 14 days to explain regarding this incident but he still refuse to admit that was his carelessness... He mentioned that he got double check ...
In this situation, can we terminate the employee or we only can give him final warning letter