Re: call back allowance
i have a staff claiming for the allowance as stated on our company employee handbook, but the management declined the claim, according to them he is not entitle for the claim due to his position.
-my technician went for outstation official work as per my instruction as his immediate superior.
-Executive level, grade D3
-our working hour is from 8:30 a.m. to 6:00 p.m.
-he rendered service to our customers untill 10 p.m.
-it was properly documented based on our customers receipt.
-he is claiming for the call back allowance of RM20.00 as stated on handbook table.
-clause under CALL BACK ALLOWANCE
statement: Call back allowance is only applicable to employees who are under the management grade (i.e. exec and managerial level)and/or certain identified employees who are:
(iii) not entitled/claiming overtime on work performed outside an emplyee's normal work period and is not continuous to or an extension of the normal work period.
***stated on the table
D1 to D3, normal working day (4 hours and below of continuous work)-RM 20.00
D1 to D3, normal working day (more than 4 hours of continuous work)-RM 40.00
can he be entitle for the claim base on this clause?